CVVC and COVID-19 Updates

CVVC and COVID-19 Updates

March 19, 2020

In light of the confirmed COVID-19 case being reported in Medicine Hat, and updated recommendations for clinical operations from our provincial veterinary association, we have made the tough decision to ramp up our social distancing policies to protect our community and staff members.

We want to ensure our clients that this is for now, not forever.

We are excited to use this opportunity to focus on learning and implementing skills that will strengthen our overall level of customer satisfaction and communication skills.

Here’s what you need to know:

🐾We will be postponing/rescheduling all routine wellness exams, annual vaccines, elective surgeries, and non-urgent appointments. We will begin to call our clients that have these appointments booked Thursday morning. In the meantime, we will be focusing on urgent and emergent cases that will be triaged by veterinary professionals on the phone.

🐾We will now be scheduling some telemedicine appointments with our doctors if you have a pre-existing veterinary-client-patient relationship with us. These appointments are to allow for diagnosis and treatment of some conditions over the phone, at the doctor’s discretion.

🐾We are restricting client access into our clinic. Our doors will be locked starting Thursday at 1pm but we will remain open. We will ask that you remain in your vehicles and call when you arrive. If you do not have a cell phone, please knock at the door. A staff member will then assist you further. We will be conducting pet pick ups from your car. Please remain in your car, in our parking lot and wait for our phone call. Communication with the veterinarian or technician that is assessing your pet will then occur via telephone. If you don’t have a phone, we will complete the assessment and come out to talk to you. If you are picking up your pet or supplies, please call when you arrive and you will be assisted promptly.

🐾We will be offering limited payment options. This will not include cash. We can accept credit cards over the phone and we can accept electronic money transfers via email. If this will not work for you in your situation, a staff member will be able to assist you further.

🐾We will be reducing signed consent measures to increase social distancing. An informed verbal consent with a veterinary professional has been allowed by our association for the time being. This will be noted in your medical record by the staff member that accepted the verbal consent.

🐾 We will be practicing physical social distancing with our clients. Please remain 1-2 meters away when possible. If verbal consultations need to happen face to face, please respect these boundaries.

🐾 Euthanasia appointments will be treated specially. If you are arriving for a euthanasia appointment please park at the back of the building in the two open spots by the door labeled “comfort room.” Please then call our office and a receptionist will help facilitate your arrival. You will then be allowed to enter the comfort room through the labeled door and the remainder of the appointment will be the same.

We understand that these are very different times and these steps may seem drastic in nature. But, please, be understanding and patient with us. We are trying our best to serve your pet care needs while protecting our community and staff members. We can only continue to care for your pets if we are well enough to do so. If you are unsure of whether you need to bring your pet in to see us, call us first.

 

March 18, 2020

covid-19 flow chart

Here’s an update in our current policy. This is liable to change as the situation is changing rapidly.

If you have an appointment, please follow this flow chart. Please, when in doubt, and if it is not urgent, call to reschedule. We are recommending holding off on non-urgent or elective procedures until May 1st. Currently, we are still performing work as normal and not forcing our clients to reschedule, but for the safety of our staff please be considerate. If you, or a close contact, have travelled out of the country or to a known community transmission area (Calgary) in the last two weeks, or are feeling ill (cough, fever, sneezing, sore throat, etc.), we implore you to reschedule non urgent appointments. For urgent appointments please remain in your vehicle and call upon arrival. A staff member will direct you further. We want to be able to continue to help as many pets as possible, for as long as we can, and we can only do this if our staff don’t fall ill.

This flow chart can also be used for picking up supplies or food.

 

March 18, 2020

We have received an update from our veterinary supplier. We understand the need to be prepared for an isolation event. Pet owners should also be thinking about their pet’s food and medication needs for this possibility.

But to avoid a toilet paper situation, we have been informed that we need to implement some responsible ordering practices for our clients.

At this time we are imposing a limit for our clients to ensure that no one is taking part in unnecessary stockpiling of food or medications, so there is enough for everyone. We will be allowing the ordering and purchasing of about a months worth of food and medication, per pet. Please contact us if more is required for a specific reason.

Our supplier has ensured us that supply will continue to be available.

We also should inform clients that surplus products purchased during the pandemic period will not be eligible for return, as per our supplier.

Please consider the use of our app to help you order your supplies. It is user friendly and helps us keep our phone lines open for our daily operational needs.

Parking lot pick up is available with purchase over the phone and delivery services are also available.

Thank you for your understanding in these ever-changing circumstances.

 

March 17, 2020

We have received an email update from our provincial veterinary association with additional measures that we should be implementing to reduce the spread of COVID-19. These are as follows:

– Encourage clients to minimize the number of people attending appointments and to respect social distancing measures. Limit one person attending per patient.

– Remove unnecessary items from the practice that may act as fomites such as magazines, candy dishes, kids’ toys and practice leashes.

– Animals owned by individuals in self-isolation or who have tested positive for COVID-19 may be delivered to a veterinary practice for non-elective treatment. Practice staff should take additional precautions when treating the animal as they may act as fomites.
*We would ask that you call ahead to make these arrangements with us and have a healthy acquaintance deliver them to the clinic. If you are in self-isolation or have been diagnosed and have a scheduled appointment that can be rescheduled, please call to do so.

 

March 16, 2020

Cypress View Veterinary Clinic is carefully monitoring the spread of COVID-19 (Coronavirus) throughout Alberta. We will be a business that is working to “flatten the curve” on the front end because the health of our community and staff is our highest priority. In line with the government of Alberta prevention guidelines, we will be taking the following precautions:

– We are washing our hands frequently.

– We are wiping down surfaces with disinfectant frequently.

– We are maintaining distance with clients.

– We are asking that our clients respect the recommendations from the government of Alberta in regards to self-isolation if you have travelled, or are feeling ill (cough, fever, runny nose, fatigue, difficulty breathing, etc.). We can help to reschedule appointments if needed.

– We are requiring staff to self-isolate if returning from out of the country.

– We will be limiting traffic through our common waiting room area.

As of right now we are asking our clients to call upon arrival to our clinic, if possible. Our veterinary reception team will guide you on how to proceed. If you are checking in you may be asked to wait in your vehicle until a room is available. We will then escort you and your pet directly there. If you are picking up your pet or supplies you may choose the option of paying over the phone to expedite your check out. We would then be able to run your pet or supplies out to your car.

Please make sure that you have our app downloaded so you will be getting our COVID-19 info and updates.

In the coming months we may need to reschedule some routine surgeries and appointments to help us mitigate the COVID-19 pandemic. Surgical supplies are in short supply so we will be preparing to limit procedures if necessary. We want our clients to know that we won’t sacrifice the quality of care that we provide for our patients.

If you have any questions or concerns, please don’t hesitate to call, email or Facebook message us to connect with a veterinary health care professional.

Stay healthy, Medicine Hat.

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